📦 Return Policy

Effective Date: 2025

At The Immortal B.V., we want you to be completely satisfied with your purchase. If you are not, you can return your items under the following conditions:

1. Right of Withdrawal

• You have the right to cancel your order within 14 days of receiving your items, without giving any reason.

• To exercise this right, contact us at Immortalnetwork@outlook.com.

2. Return Conditions

• Items must be unworn, unused, and in their original packaging with all tags attached.

• Hygiene-sensitive products (e.g., mouthguards) cannot be returned once opened.

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refunds

• Refunds will be processed to the original payment method within 14 days after we receive and inspect the returned items.

• Shipping costs are non-refundable (unless the product was faulty or incorrect).

4. Exchanges

• If you wish to exchange an item (e.g., size change), please indicate this when contacting us.

5. Delays

We ship worldwide! Please note that while we always do our best to ensure fast delivery, we are not responsible for any delays that may occur during shipping.

6. Contact for Returns

The Immortal B.V.
KVK: 92932460
Website: https://regianeersel.com
Email: Immortalnetwork@outlook.com